4 types of AI adopters

According to Section’s AI Proficiency Report, there are 4 types of adopters when it comes to AI:

• AI Class — They use AI for everything, and would be very disappointed if they no longer could (88%). They’re saving as much as 12 hours a week by using AI – in part because they’re very good at using it.

• AI Experimenters — They haven’t fully integrated AI into their daily work, but use it once a week and report small productivity gains (a few hours a week).

• AI Newcomers — They use AI a few times a month at most, have received no formal training, and haven’t unlocked significant productivity gains yet.

• AI Skeptics — They almost never use AI and they’re not saving any time with it. They haven’t received training, and their prompting skills are the worst of the bunch.

While it may seem like everyone is using AI (e.g. ChatGPT) these days, in fact, the so-called ‘AI Class’ only constitute 7% of the knowledge workers. But the benefits that this ‘AI Class’ are getting out of AI are outsized: more than a third report saving more than 30% of their time at work each week.

For organizations who are looking to ‘nudge’ their employees to adopt AI and boost productivity and innovation, consider the following recommendations:

• Integrate AI into your employee’s everyday routines and workflows

• Get your employees to learn the basics of good prompting (i.e. provide context, clear instructions and well-structured instructions)

• Go beyond standard AI use cases: besides using AI as an assistant, AI can be used as a content creator, a personal mentor, a researcher, and more

• Invest in AI tools that bring immediate value to your employees, e.g. an AI Customer Service agent that can help to respond to routine customer inquiries

The Age of AI is truly upon us. As the saying goes, the journey of a thousand miles begins with one step. What is the step that you are taking towards AI enlightenment?

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