Concerns about the Current or Future Use of AI in Organizations
According to ABBYY’s State of Intelligent Automation Report 2024, companies are already investing heavily in AI with FOMO (fear of...
Leveraging AI to Transform Customer Service
In today’s fast-paced digital world, delivering exceptional customer service is no longer optional — it’s essential. According to a...
Gartner Magic Quadrant for Robotic Process Automation 2024
Gartner has recently released the Magic Quadrant for Robotic Process Automation (RPA) for 2024. Some observations: The leaders are...
Generative AI Use Cases in Customer Service
Amidst the current AI hype, industry analysts are starting to sound the alarm bells. For example, Gartner predicts that at least 30% of...
4 types of AI adopters
According to Section’s AI Proficiency Report, there are 4 types of adopters when it comes to AI: AI Class — They use AI for everything,...
What is zero-sum automation?
Have you heard of zero-sum automation? It’s a term coined by Harvard Business Review to described their findings that the productivity...
4 Types of Digital Humans
Like it or not, "digital employees" are entering the workforce, driven by the rapid advancements in technologies like AI and automation....
5 RPA Predictions for 2024
1. A RPA winter looms as RPA enters the trough of disillusionment This is not an indictment of RPA. When applied thoughtfully, RPA as a...
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