From Digital Drudgery to Agentic Automation: The Modern-Day Sweatshop and the Future of Work
Have you ever heard the term "sweatshops"? Sweatshops first emerged during the industrial revolution in the 19th century when factories...
Concerns about the Current or Future Use of AI in Organizations
According to ABBYY’s State of Intelligent Automation Report 2024, companies are already investing heavily in AI with FOMO (fear of...
Leveraging AI to Transform Customer Service
In today’s fast-paced digital world, delivering exceptional customer service is no longer optional — it’s essential. According to a...
Gartner Magic Quadrant for Robotic Process Automation 2024
Gartner has recently released the Magic Quadrant for Robotic Process Automation (RPA) for 2024. Some observations: The leaders are...
Generative AI Use Cases in Customer Service
Amidst the current AI hype, industry analysts are starting to sound the alarm bells. For example, Gartner predicts that at least 30% of...
4 types of AI adopters
According to Section’s AI Proficiency Report, there are 4 types of adopters when it comes to AI: AI Class — They use AI for everything,...
How to select the right use cases for enterprise AI agents
Selecting the right use cases for enterprise AI agents is crucial for successful implementation and achieving desired business outcomes....
Impact Radar for Hyperautomation
The pace of technological advancement today is simply relentless. For example, it seems almost as though a new state-of-the-art large...
AI can reshape the future of work without eliminating it
The rapid emergence of generative AI and large language models have alarmed many traditionists. Among other concerns, many are worried...
AI Automation Market Map
In a previous post, we mentioned that the next wave in enterprise automation will be all about AI agents. AI agents are vastly superior...
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